FAQs

Do you accept refunds? 

The foxiedox ECOMMERCE will gladly refund or credit full price items that are returned following the RMA process, within 7 days of receipt. Refunds are processed using the original payment method, and do not include refund of postage costs. 


Do you offer a refund on sale or discounted items?

Sale and discounted items are valid for a store credit. We do not offer refunds for change of mind on sale and discounted items.
Please note, items discounted at 60% or more of the original MSRP are final sale and cannot be returned.
 

How can I request a refund?

In order to be eligible for a refund, customers must follow the instructions on our Returns tab.

 

When does my credit note expire?

Credit notes are valid for 6 months from the date that they have been issued to the customer. 

 

What international size measurement are garments manufactured according to?

foxiedox is a US based label and uses US sizing. If you are unsure of your size, please refer to our size guide here.


Is merchandise true to size?

We follow set guidelines when designing merchandise, and in turn merchandise is true to size. Please note some garments are designed to be worn close to the body, and others as a relaxed fit. This information is noted in the product style notes. If you are unsure of your size, please refer to our size guide or contact our E-Boutique via email at info@foxiedox.com for assistance. 


Are you able to provide exact measurements of merchandise?

Unfortunately due to copyright restrictions, foxiedox is unable to provide our design information for merchandise. This includes our garment specifications and imagery. 

 

Can I change my order once it has been placed?

Unfortunately once your order has been placed, we are unable to make alterations to merchandise and delivery details. 

 

Do you ship internationally?

Orders placed through our E-Boutique can be shipped globally via either Standard International Post or Express Courier using Australia Post. 


Does alice McCALL cover customs taxes for international orders?

No. Any international customs taxes are paid by the customer. For an indication of customs charges, please visit http://www.dutycalculator.com/


In what currency is your merchandise priced?

The default currency is Australian, however pricing is available for a range of currencies via the drop down menu on our E-Boutique. Visitors within Mainland China default currency is RMB, although all orders settle in AUD. Charges from banks due to currency conversion are the responbility of the customer and alice McCALL cannot be held liable for these fees. 

 

What methods of payment are accepted through the E-Boutique?

alice McCALL accepts payment via Visa, MasterCard, PayPal and AfterPay (domestic customers only). 


When is your E-Boutique customer service team available?

Our E-Boutique is based in New York, NY and our hours of business are Monday - Friday, 8.30 am until 5.00 pm (EST). The E-Boutique Customer Service team do our best to get back to enquries within 48 hours, excluding those placed over the weekend. Please be patient during times of sale or seasonal offers, as our team will respond to your request ASAP.